Aim for Excellence
Whether you are looking for better customer satisfaction, society perception, staff motivation or key performance results, we can help you find a solution. Like in-house training, our consultancy work is always tailored to the bespoke needs of our clients. Typical work may include:
- Benchmarking
(eg undertaking
analysis against peer group and
identifying Best-in-Class providers)
-
Business/service planning (eg
designing and rolling out plans for
all departments across an
organization)
- Business process re-engineering
(eg process mapping and
improvement)
- Consultation
(eg devising
questionnaires and running
stakeholder surveys with staff,
customers, elected members and
partners)
-
CPA/CAA (eg drafting Audit
Commission submission documents
and improvement plans)
-
Customer relationship
management (eg devising
complaints management systems to
BSI standard)
-
EFQM Excellence Model (eg
training assessors, drafting
submission documents, facilitating
peer and self assessments, and
devising improvement plans)
-
Focus groups
(eg running groups
and preparing feedback reports)
-
Performance management (eg
devising balanced scorecards and
installing Ten performance
management software)
- Etc
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